Frequently Asked Questions

WHERE ARE THE PARTIES HELD?

The Party Stop brings the fun to your doorstep! We supply everything needed and visit your home, school, or venue to deliver our services! Our skilled party hosts will tailor the activities to fit your space perfectly.

 

IS THERE A MINIMUM OR MAXIMUM NUMBER OF GUESTS REQUIRED FOR THE PARTIES?

There's no minimum requirement for the number of children, some of our packages' pricing starts at 5 children (however this does not mean you have to have 5 children). Additionally, to ensure an intimate party experience and our undivided attention is given to each guest (especially the birthday child) we take a maximum of 15 children. 

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WHAT IS OUR CANCELLATION POLICY?
We recognize that life can sometimes get in the way. Therefore, upon booking, we require a non-refundable 25% deposit, with the remaining balance to be paid on the day of the event.

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HOW DO I CHECK YOUR AVAILABILITY AND MAKE A RESERVATION?

Maintaining an online schedule becomes challenging due to our ever-evolving and increasing demand. Simply provide your preferred event date in our booking request form, and we'll make every effort to accommodate you!

 

HOW LONG WILL IT TAKE TO PLAN MY BIRTHDAY PARTY?
Although we prefer receiving bookings at least two weeks in advance, we're committed to swiftly addressing last-minute party needs. Regarding booking requests, we aim to respond within 24 hours!

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CAN I COMBINE PACKAGES? ​

Of course you can! Simply tap the "add-ons" field in our booking request form, and go crazy!

 

WHEN DAYS CAN I HAVE MY PARTY?

Currently, we only book parties on the weekends, if you would like to request a party on the weekday please specify below and we will do our best to accommodate you.

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HOW LONG ARE THE PARTIES?

Our parties last at least 40 minutes or more depending on the package and add-ons. 

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WHAT DO PARENTS NEED TO PROVIDE?

We recommend parents create a secure area where party attendees can enjoy a fantastic time with our hosts. We kindly request that parents provide table(s) large enough to accommodate the anticipated number of children, along with optional chairs. If possible we ask for an additional table, station or counter space where the party hosts can set up their equipment.  Party hosts will provide a tablecloth and take care of the setup and clean up (arriving 30 minutes before the party and leaving 10 minutes after the party to clean up). 

 

ARE THEIR TRANSPORTATION FEES?

There are absolutely no transportation costs if your event is held 35 km further than Surrey's core. If you do however live outside this perimeter, a small transportation fee may be required, to get a quote please fill out our contact form.

 

WHICH CITIES IN BC DO YOU OPERATE IN?

We operate in all major cities in the Lower Mainland including Surrey, Delta, Langley, Maple Ridge, Burnaby, Richmond, Vancouver, North Vancouver, West Vancouver, Coquitlam and Abbotsford. If your city is not listed please contact us and we will be happy to help!

 

WHAT IS THE PERFECT AGE FOR FOR YOUR PARTY PACKAGES?

If your child is between the ages of 5 and up, we have a suitable and fun party package for them! Although our packages are ideally suited for children aged 5 and older, if there are children under the age of 4 present, we require them to be assisted and supervised by a parent, guardian, or older sibling. Additionally, some of our packages are also suitable for adults, such as our Adopt-A-Plushie Package, which is popular for baby showers!

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ARE THE PARTIES MESSY?
Our party hosts will supply tablecloths, handle setup and cleanup, ensuring no evidence of our visit remains, only cherished memories!

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SHOULD PARENTS STAY WITH THE CHILDREN DURING THE PARTY?

Your presence is a question of choice. Our skilled and professional presenters are adept at managing children independently. While they would welcome your presence, if you opt not to stay, rest assured your children are in capable hands!